Refund policy
Returns and Exchanges
- Returns and Exchanges: We do not accept returns or exchanges unless the item received is incorrect. Please ensure that you carefully review your order before completing the purchase.
Damaged or Missing Items
- Damaged Items: If your item arrives damaged, please contact the carrier that shipped the product to file a claim. We are not responsible for damage that occurs during shipping.
- Missing Items: For items that are missing or not received, please contact the carrier directly. We are not responsible for lost or missing items once they are in transit.
Incorrect Items
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If you receive an incorrect item, please notify us within 14 days of receipt. To be eligible for a return or exchange, the product must remain unopened and in its original condition. Please provide your order number and details about the incorrect item, and we will arrange for a resolution, which may include a refund or replacement.
Refunds
- Refund Eligibility: Refunds are only issued for incorrect items. You must contact us within 14 days of receiving the incorrect item to be eligible for a refund.
- Refund Process: Once we receive your notification about the incorrect item, we will review the details and process the refund accordingly. Refunds will be issued to the original payment method.
For any issues regarding incorrect items, please reach out to us at:
(903) 447-9683
Note: Ensure you include your order number and details when contacting us regarding refunds or incorrect items to expedite the resolution process.